FAQ
FAQ
Frequently Asked Questions FAQs
1. How do I order peptides online?
Ordering peptides online is simple. Browse our catalog, select your products, and follow the secure checkout process. For step-by-step guidance, please refer to our ordering instructions.
2. What payment methods are accepted for peptides?
We accept multiple secure payment methods to accommodate lab and business orders. This includes credit/debit cards, bank transfers, and approved purchase orders.
3. Do you ship internationally?
Yes, we ship internationally, following all regulatory restrictions. Shipping may vary by country, and certain controlled substances may have restrictions.
4. How long does peptide shipping take?
Domestic orders typically arrive within 3–7 business days. International orders may take 7–14 business days, depending on customs processing.
5. How can I track my peptide order?
After your order ships, a tracking number will be provided via email. Use this number to monitor your shipment through the carrier’s tracking system.
6. Can I request a COA for my batch?
Yes, you can request a COA for every peptide batch. Certificates of Analysis ensure product purity, reliability, and full compliance with lab standards.
7. Are your peptides third-party tested?
All peptides undergo third-party testing to verify purity and consistency. This ensures lab-grade quality suitable for research purposes.
8. What purity are your peptides?
Our peptides meet rigorous quality standards, typically 95%+ purity, verified through HPLC, MS, and COA documentation.
9. How should I store peptides?
Peptides should be stored under recommended conditions, often refrigerated or frozen, depending on the product. Follow the handling and storage warnings included with each product.
10. Are peptides for human use permitted?
No. Our peptides are strictly for research purposes. They are not for human consumption, therapeutic, or diagnostic use.
11. Do you provide custom peptide synthesis?
Yes. Custom sequences can be synthesized based on your specifications. Lead times depend on sequence complexity and quantity.
12. What is your returns policy for peptides?
Due to the nature of research peptides, returns are generally not accepted unless the product is damaged or mis-shipped. Contact our support team for assistance.
Q13: How to order peptides online?
Select your peptides, add them to the cart, and complete checkout with our secure payment options. You’ll receive an order confirmation and tracking details for your shipment.
Need Help with Your Peptide Orders?
For any questions on how to order peptides online, you can contact our customer support team, request additional COAs, or get assistance with tracking, bulk discounts, or setting up a lab account.